Privacy Policy
Last Updated: July 31, 2026
Introduction
Samnan Medical Center (“Samnan Medical Center”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, online forms, telephone communications, WhatsApp communications, and in-clinic interactions.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information:
Personal Information
- Full name
- Mobile number
- Email address
- Date of birth
- Gender
- Appointment preferences
- Medical information voluntarily provided by you
- Communication records
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Cookies and analytics data
How We Use Your Information
We may use your information to:
- Schedule and manage appointments
- Respond to enquiries
- Provide healthcare services
- Communicate treatment information
- Improve website performance
- Send appointment reminders
- Provide customer support
- Comply with legal and regulatory obligations
- Maintain patient records where required
Medical Information
Health-related information is treated with additional care and confidentiality. Medical information collected through consultations, appointment requests, or treatment forms is used solely for healthcare and administrative purposes unless otherwise required by law.
WhatsApp, Phone and Email Communications
By contacting us through WhatsApp, telephone, website forms, or email, you consent to receiving responses, appointment confirmations, reminders, and service-related communications.
You may request that communications be limited or stopped at any time, subject to operational and legal requirements.
Cookies and Analytics
Our website may use cookies and analytics technologies to improve functionality, measure website performance, and enhance user experience.
You may disable cookies through your browser settings; however, some website functionality may be affected.
Data Security
We implement reasonable technical and organizational measures to protect information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
Third-Party Services
We may use trusted third-party providers for:
- Appointment management
- Website hosting
- Analytics services
- Communication services
- Payment processing
These providers may process information only as necessary to provide their services.
Data Retention
Information may be retained for as long as reasonably necessary to:
- Provide services
- Maintain medical records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Rights
Subject to applicable laws, you may request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of information where legally permissible
- Withdrawal of consent for certain communications
Requests may be submitted using the contact details below.
Children’s Privacy
Information relating to minors may only be provided by a parent, guardian, or authorized representative where applicable.
Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.
Contact Information
Samnan Medical Center
Sharjah, United Arab Emirates
Phone: +971 58 889 4982
Email: samnanmed@gmail.com
Website: https://samnanmed.com